Parties and Agreement

These terms govern all cleaning services provided by Blank Space Clean LLC, a Texas limited liability company doing business as BLANKSPACE (“Company,” “we”), to the client named on the booking or invoice (“Client,” “you”). These terms are provided with your invoice or booking confirmation before service. By scheduling service, permitting service to proceed after receiving these terms, or paying an invoice, you accept these terms in full. Each of these acts independently constitutes acceptance.

Scope of Service

Services include only the tasks listed in your booking confirmation or invoice for the service level purchased. Any work not listed is outside the scope of service, whether or not it was discussed verbally. Additions to scope must be confirmed by the Company in writing and may carry additional charges. Requests made on site for work outside the listed scope will be quoted before performance; crew are not authorized to add or modify work. Any work performed outside the confirmed scope is a courtesy, does not modify these terms, and does not establish scope for future services.

Exclusions

Cleaning removes dirt, soil, grease, and buildup to the extent reasonably achievable. The following are expressly outside any service level and are not grounds for a service concern: rust and oxidation (including stove drip pans and fixtures); permanent staining and discoloration; cracked, warped, worn, or damaged flooring; paint condition, including scuffs embedded in paint, peeling, or areas where cleaning would lift compromised paint; drywall damage and nail holes; mold or biohazard remediation; pest-related conditions; full wall washing (spot treatment only unless purchased); interior of closed mechanical fixtures; exterior windows; and any condition requiring repair or replacement rather than cleaning.

Condition of Unit

You acknowledge that the achievable result depends on the age and condition of the unit, and that cleaning cannot restore worn or damaged surfaces to new condition. Where a surface’s appearance is caused by wear or damage rather than soil, that appearance will remain after a properly performed cleaning.

Pre-Existing Conditions

Our crew may photograph and flag pre-existing conditions (such as rust, stains, or damage) before or during service. Conditions flagged in writing, by text, or by photo are documented as pre-existing and are not eligible for a service concern.

Documentation of Condition

The Company photographs work areas before, during, and after service for quality assurance and records. Photos are of surfaces and fixtures, not personal belongings. You agree that the Company’s time-stamped photographs are the controlling record of the condition of the premises at the time of service.

Completion Walkthrough and Sign-Off

Where you or your representative is present at completion, the Company will request written confirmation that the service is satisfactory. Written confirmation, including by text message, closes the service as accepted. If you are present and decline or fail to provide confirmation before the crew departs, the re-clean remedy in Section 9 is waived.

Service Concerns, 24-Hour Window

All concerns about service quality must be emailed to hello@yourspacereset.com within 24 hours of service completion and must include photos of each specific area of concern. Work not disputed within 24 hours is deemed accepted, and the re-clean remedy in Section 9 is no longer available. General statements of dissatisfaction without identified areas do not constitute a valid concern.

Exclusive Remedy, Re-Clean

For valid concerns raised within the 24-hour window, the Company will return and re-clean the specific areas identified at no charge, scheduled within a reasonable time as unit access allows. This re-clean is the exclusive remedy for service concerns. Monetary refunds are not offered as a standard remedy and may be issued only at the Company’s sole discretion.

Cooperation With Remedy

For a valid concern, you shall permit the Company to perform the re-clean and provide access to the premises within 48 hours of the Company’s offer. Refusal to permit the re-clean, or failure to provide access within that period, waives the concern and closes the matter. A demand for monetary compensation in place of the re-clean does not constitute a valid concern.

Move-Out and Surrendered Premises

For move-out, move-in, and turnover services, the Company’s obligations end when you surrender possession of or access to the premises, because the re-clean remedy in Section 9 can no longer be performed. Concerns raised after possession has been surrendered are limited to the Company’s review of its own service documentation.

Damage Claims

Claims that our crew damaged property must be emailed within 24 hours of service completion with photos of the damage. The Company’s total liability for any claim arising from a service is limited to the amount paid for that service.

Payment Disputes; Costs

You agree to contact the Company and complete the process in Sections 8 through 10 before initiating any chargeback or payment dispute. A chargeback initiated without completing that process, or after a refund has been issued for the same transaction, makes you liable for the resulting processor dispute fees and the Company’s reasonable costs of responding. In any action to enforce these terms, the prevailing party is entitled to recover its reasonable attorney’s fees and costs.

Access and Utilities

The unit must have working electricity and running water and be accessible at the scheduled time. If service cannot be performed or completed for reasons within your control, the cancellation fee applies.

Payment, Rescheduling, Cancellations, Tips

Payment is due upon completion of service. Rescheduling and cancellations must be submitted in writing, by email to hello@yourspacereset.com or by text message to (346) 999-8117, and are effective when received by the Company. Verbal cancellations, including by phone call or voicemail, are not valid. Rescheduling requires 24 hours’ written notice. Cancellations received less than 24 hours before the scheduled appointment, and no-shows, incur a fee of 15% of the total service price, charged to the payment method on file or invoiced separately and due within 7 days. Tips are optional and go entirely to your cleaner.

Governing Law and Venue

These terms are governed by Texas law. Exclusive venue for any dispute lies in the courts of Harris County, Texas.

Entire Agreement; Severability

These terms, your booking confirmation or invoice, and any service-specific addenda under Section 21 are the entire agreement and supersede prior discussions. If any provision is held unenforceable, the remainder stays in effect.

Changes to These Terms

The Company may update these terms from time to time. The version in effect is the one provided with your invoice or booking confirmation, or posted at yourspacereset.com/terms at the time of booking. Changes apply to services booked after the change takes effect and do not alter the terms governing services already booked.

Specialty and Restorative Services

This section applies to carpet shampooing and extraction, stain and odor treatment, carpet repair (including patching, seam repair, and re-stretching), and any other restorative service, in addition to all other sections.

(a) Results not guaranteed. Stain and odor removal is performed using professional methods, but outcomes depend on the stain type, its age, prior treatment attempts, and the fiber and dye of the material. Some stains and odors are permanent. Partial improvement, or a stain reappearing after drying (“wicking”), is a known characteristic of carpet cleaning and is not a service defect.

(b) Condition of materials. Cleaning and repair are performed on materials in their existing condition. Aged, worn, delaminated, moisture-damaged, or pet-damaged carpet and padding may fray, shed, ripple, discolor, or reveal underlying wear during proper cleaning or repair. The Company is not liable for the condition of the underlying material, including damage that becomes visible only after soil is removed.

(c) Repairs. Carpet repairs are performed to a workmanlike standard using donor material supplied by the Client or taken from closets or remnants where available. The Company does not guarantee an invisible repair or an exact match of texture, pile height, or dye lot.

(d) Drying and re-entry. The Client is responsible for ventilation and for keeping traffic off treated areas during the stated drying time. The Company is not liable for conditions caused by premature use of treated areas.

Commercial and Property Management Accounts

This section applies to property managers, landlords, businesses, and any client ordering services for units or premises they manage rather than occupy.

(a) Authority. The client placing the order represents that it has authority to contract for services on the premises and to bind the property owner where applicable.

(b) Work orders. Each unit, turnover, or job requested by email, text, or work order is a separate service governed by these terms, without the need to restate them per job.

(c) Acceptance. Written approval of completed work by the client or its representative, or rental, listing, or occupancy of the unit after service, constitutes acceptance of that job. The 24-hour concern window in Section 8 applies to each job individually.

(d) Unit condition. Commercial units are serviced in as-found condition. The Company documents pre-existing damage under Section 5 and is not responsible for wear, damage, or conditions attributable to prior occupants.

(e) Payment. Unless a separate written agreement states otherwise, invoices for commercial accounts are due within 5 days of completion. Past-due balances may pause scheduling of further work.

Service-Specific Addenda

The Company may include additional service-specific terms, disclaimers, or acknowledgments on an individual invoice, estimate, or work order. Those provisions apply to that job, control over these general terms in the event of a conflict, and are accepted in the same manner as these terms under Section 1.

Information We Collect

We collect information necessary to provide our services. This includes information you provide directly when booking a service, information required to schedule and complete your clean, and standard technical data collected automatically when you visit our website. We do not collect more information than is necessary to deliver the service you have requested.

How We Use Your Information

Information we collect is used solely to provide, operate, and improve our services. This includes scheduling and completing your clean, communicating with you about your booking, processing your payment, and improving service quality over time. We do not use your information for purposes unrelated to the services you have booked with us without your consent.

Affiliated Companies

Blank Space Clean LLC may be affiliated with other companies. We will not share your personal information with any affiliated company without your explicit prior consent. Consent is optional, clearly presented, and may be withdrawn at any time by contacting us at hello@yourspacereset.com or texting 346-999-8117. This does not apply to mobile phone numbers or SMS consent, which are never shared with affiliates (see Section 07).

Payment Information

All payments are processed securely through Stripe, a PCI-DSS compliant payment processor. Blank Space Clean LLC does not store your payment card information on our systems.

Data Storage & Security

Your information is stored securely using industry-standard practices including encrypted connections and access controls. We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss.

Third Parties

We do not sell your personal information to third parties. We do not share your personal information with advertisers or data brokers. We may share limited information with service providers who assist us in operating our business only to the extent necessary to provide our services. These providers are contractually required to protect your information.

Text Messaging (SMS)

When you provide your phone number through our quote calculator or booking forms, you consent to receive transactional text messages from Blank Space Clean LLC related to your service — including booking confirmations, appointment reminders, on-the-way notifications, and quote follow-ups. These messages are service-related and are not promotional.

Message frequency varies based on your bookings and interactions. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message; reply HELP for assistance. Opting out of texts will not affect your ability to book or receive services.

We do not sell, rent, or share your mobile phone number or SMS consent with any third parties or affiliates for their own marketing purposes. Mobile information collected for text messaging is used solely to deliver the service messages described above and is shared only with the messaging providers that help us send them.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. You may request deletion of your data at any time. See Section 09 for your rights.

Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. You also have the right to withdraw any consent you have given and to opt out of non-essential communications.

To exercise any of these rights contact us at hello@yourspacereset.com or text 346-999-8117. We will respond within 5 business days.

Cookies & Analytics

Our website may use cookies and standard analytics tools, including Google Analytics and Microsoft Clarity, to understand how visitors use the site. These tools may record aggregated, anonymized usage data such as pages viewed and interactions. This data is used only to improve our website experience and is not used to identify you personally. You may disable cookies in your browser settings at any time without affecting your ability to book a service.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at yourspacereset.com/privacy with a revised effective date. Continued use of our services after any update constitutes acceptance of the revised policy.

Contact

For any questions about this Privacy Policy or how we handle your information:

Email: hello@yourspacereset.com   •   Text: 346-999-8117   •   Website: yourspacereset.com