Questions, answered.
Everything you need to know before you book.
Still have questions? Contact us!
Booking & Pricing
How does pricing work?
We price based on your home type, bedrooms, bathrooms, and square footage. Enter your details into our calculator and an instant flat price appears — no quotes, no phone calls, no surprises. You customize with add-ons from there and the total updates live.
How do I book?
Enter your home details into the calculator, choose your service type and frequency, select a date and arrival window, and confirm. No phone calls required. The whole process takes about three minutes.
What are your arrival windows?
We offer four 2-hour arrival windows — Priority Morning 8–10am, Morning 10am–12pm, Afternoon 12–2pm, and Late Afternoon 2–4pm. You'll receive a heads-up SMS when your cleaner is 30 minutes away.
What is the Priority Morning window?
The 8–10am window is our Priority Morning slot — guaranteed first clean of the day for a small additional fee of $15. Perfect if you need certainty on timing and want your home reset before the day starts.
Can I add extras to my booking?
Yes. During booking you can add interior fridge cleaning, oven cleaning, inside cabinets, interior windows, dishes, laundry, linen refresh, kitchen reset, clutter reset, and surface detail. Each add-on has a flat price — no surprises.
What if I need to reschedule or cancel?
Life happens. Give us 24 hours notice and we'll find a new time that works. Cancellations with less than 24 hours notice may be subject to a fee.
The Clean
What's included in a Signature clean?
Our Signature clean covers all the essentials — kitchen surfaces, bathrooms, bedrooms, living areas, and floors. You'll receive a full checklist at booking so you know exactly what to expect before we arrive.
What's the difference between Signature and Deep Clean?
A Signature clean is your regular maintenance reset — the essentials done consistently and well. A Deep Clean goes further into the details that don't get touched in a standard clean.
Can I choose my own cleaning products?
Yes. You can use our supplies, your own, or request specific products during booking. We'll note your preferences and follow them on every visit. If you have sensitivities — fragrance free, no bleach, pet safe, eco products — select them during booking and we'll respect them every time.
What if I'm not satisfied with my clean?
If something wasn't done to your standard, take photos of the area or service in question and submit them to us within 24 hours of your clean. We'll review and make it right. No runaround, no excuses. Claims submitted after 24 hours cannot be honored.
Do you guarantee your work?
We stand behind every clean. If something was missed or not done to standard, submit photos within 24 hours and we will return to correct it at no additional charge. We do not offer refunds but we will always make it right.
Trust & Safety
Do I have to be home during the clean?
No. Most of our clients aren't home during their clean. Just let us know how to access your home during booking — gate code, key location, parking — and we handle everything from there.
Are your cleaners background checked?
Yes. Every Blank Space cleaning professional is background checked and vetted before their first job. Your home and your trust are not something we take lightly.
Do you send the same cleaner every time?
We do our best to keep your cleaner consistent. Same person, same zone, same standards. Consistency is core to how we operate — it's how your preferences stay respected and your home stays familiar to whoever is caring for it.
Is Blank Space insured?
Yes. Blank Space Cleaning carries general liability insurance. You're covered. We operate as a real, registered business — not a cash operation. That accountability is part of what you're paying for.
Can I leave valuables out during my clean?
We recommend securing jewelry, cash, and valuables before your cleaner arrives. Every Blank Space professional is background checked but we always recommend taking reasonable precautions with high-value items.
What if something goes missing or is damaged during my clean?
We take this seriously. Every cleaner is background checked and vetted. If you believe something was damaged or is missing during a Blank Space clean, notify us within 24 hours with photos and a description. We will investigate and respond within 48 hours. Claims submitted after 24 hours cannot be honored.
Are you responsible for pre-existing damage?
We document the condition of your home before every clean. If damage exists prior to our arrival it will be noted in our system. We are not responsible for pre-existing damage, fragile or improperly secured items, or items that break due to age or condition. If our cleaner causes damage during a visit we will address it directly — just notify us within 24 hours with photos.
What are you not responsible for?
We are not responsible for damage to fragile, antique, or improperly secured items, items broken due to normal cleaning processes when item condition was not disclosed, pre-existing damage or stains that cannot be removed with standard cleaning methods, or any damage reported after the 24-hour window has passed.
Recurring Service
How do recurring cleans work?
Choose weekly, biweekly, or monthly when you book. Recurring clients get a discounted rate, a consistent cleaner, and a consistent schedule. Set it and forget it — your home stays reset without you having to think about it.
Do I need a Deep Clean before starting recurring service?
We recommend it but don't require it. A first-time Deep Clean gets your home to a baseline that makes every Signature clean after it consistent and thorough. If your home is already well maintained a Signature clean works great to start. Either way we'll take care of it.
Can I pause or stop my recurring service?
Yes. No contracts, no lock-ins. Give us 24 hours notice before your next scheduled clean and we'll pause or cancel. We'd rather earn your continued business than lock you into it.
What services do you provide?
We specialize in various services, including consulting, project management, and customer support. Our goal is to address your needs efficiently and effectively, ensuring you feel confident about choosing us.
How can I contact you for support?
You can reach us via email or phone. Our team is available to assist you with any inquiries, ensuring a prompt response for all your questions.
What are your pricing options?
We offer flexible pricing plans tailored to suit different requirements. You can choose from various options based on your needs and budget.
Do you offer guarantees on your services?
Yes, we stand behind our work and offer a satisfaction guarantee. If you’re not happy with our services, we will work to make it right.
What is your service turnaround time?
Our typical turnaround time varies by service but generally ranges from a few days to a couple of weeks, depending on the project scope.
Can I get a custom service plan?
Absolutely! We understand that every client has unique needs, so we’re happy to create a custom plan tailored just for you.
What industries do you serve?
We work with a variety of industries, including technology, healthcare, and finance, adapting our approach to suit each sector’s specific needs.
Can I see client testimonials?
Of course! We have a collection of testimonials from past clients available on our website, showcasing their experiences and satisfaction with our services.
Still have questions?
Send us a message – we respond fast.